Live chat FAQ's

What do I need to do to access live chat?

In order to access the chatroom, you will need to have Java installed on your computer.

Please click the logo below to install Java for Free.

If you haven't got Java installed it is likely you will just see a big box with a red cross in the top left hand corner.

You will need to have registered on our site (register here) and then  login before you can enter chat.

Quotes from chats

"i thought the moderators were these scary people with no emotions....but obviously not....you guys are great"

"haha theyr not daleks dont worry"

"hi,i'm back on..but only for a moment untill some1 comes out..i just wanna say talking to all of u has made me feel LOADS better thanks"

"when u say ring ppl is that like helplines and that? cause im too scared to ring them!"
"yerrr helplines...iv rung childline...there reli good"
youth worker - "have you tried calling us?"
moderator 1 - "the peeps on our helpline are great!"
Youth worker - "We are used to people not knowing what to say.......we are not going to judge you, we really just want to help, so don't be scared."

"i spoke to someone from the youth team the other day- they were SO helpful! i was real scared but it helped so much and she was lovely"

"I spoke to the Youthline - never rung before, always been to scared - but the person I spoke to was really nice."
"yeah i consider the youthline every day but i actually think i will just sit and no words will come out... not cool!"
"write down what u want to tell them... then u can use it as a sort of prompt sheet...?"

When are the chats on?

Chats are usually once every two weeks on a evening. We are trying to introduce more  chats and to have more in the daytime chats.

You can find chat times on the youth homepage or here  - the live chat page.

Am I seeing the correct screen?

Please see the pictures below for an example of the different screen you might see with an explanation of why it looks that way.