Privacy Policy

Information collection & its use

Registration

In order to use certain sections of the site, you must first complete the registration form and create a username and password. During registration you give contact information (such as name and e-mail address).

beat is the sole owner of the information collected on b-eat.co.uk. beat collects personally identifiable information from our users at the following points on our website.

Orders & Donations

If you purchase a product or service from us, or make a donation; we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, e-mail address and shipping address) and financial information (such as credit card number and expiry date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When making an online donation, you will automatically be made a Supporter and contacted by post and e-mail. You can opt-out by e-mailing info@b-eat.co.uk

Membership

If you wish to become a member of beat we request personally identifiable information (such as name and address) from you.

We use this information to send you literature on eating disorders and regular e-mails. You can opt-out by e-mailing info@b-eat.co.uk

Contact Forms

We provide several means of contacting beat through the website. We request certain personally identifiable information. These details are emailed directly to us and dealt with by the appropriate person.

We use this information if you wish us to reply to your message or are interested in getting involved with beat.

Surveys

We may provide you the opportunity to participate in research surveys around eating disorders on our website. If you participate, we may request personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and e-mail address).

The information will be passed to the individual who commissioned the survey, beat is not responsible for the use of this data; participants are advised to check the third parties privacy statement.

Communications from the site

Customer service

Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your e-mail address. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by e-mail.

Information sharing and disclosure

We do not share personally identifiable information with third parties.

Agents

We use a credit card processing company to bill you for goods and services. This company does not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We use Jamkit to provide and service our website. They are prohibited from using your personally identifiable information for any other purpose.

Disclosure

We reserve the right to disclose your personally identifiable information as required by law or where there is a danger to the caller/service user or others in their care (includes child protection issues).

Log Files

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system and date/time stamp.

We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a users’ computer for record-keeping purposes. We use cookies on this site, however they are not a requirement.

A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in you Internet browser’s help file.
You have the option to opt-in to one persistent cookie, to store your username, so you don’t have to enter it more than once.

Links to other sites

This web site contains links to other sites that are not owned or controlled by beat. Please be aware that we are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

This privacy statement applies only to information collected by this web site.

Message board and chat room

If you use a message board or chat room on this site, we do not allow personally identifiable information you submit to be posted. We are not responsible for any personally identifiable information you choose to submit in these forums that gets posted.

Access to personally identifiable information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update or delete it by making the change on our member information page or by emailing webmaster@b-eat.co.uk or by contacting us by telephone or postal mail at the contact information listed below.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our third party card processing form, they encrypt that information using secure socket layer (SSL) technology.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our web site, you can send an email to webmaster@b-eat.co.uk

Changes in this privacy statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time.

Contact us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Chris Whiting
beat
Wensum House
103 Prince of Wales Road
Norwich, NR1 1DW

01603 753303
webmaster@b-eat.co.uk